SUPPORT

ABUSE POLICY


The Game Abuse Policy is effective as of 24 September 2014.
Users found violating the policies will be penalized in accordance to the violation.

All penalties stated are possible actions taken upon your SDO-X Global characters based on the intention of your actions if you are caught performing or attempting to perform the following offences.

All reports and observations will be thoroughly investigated by SDO-X Global Team Management and authorized CiB Net Station personnel.

Reminder: Players are advised to safeguard your own accounts as you are responsible for any actions conducted through the use of the respective accounts. Accounts that have been caught for illegal activities will be subjected to the stipulated relevant penalties as stated, regardless of the user whom had accessed the account at the time of the violation.


Definitions and Disclaimers:
Game account ban: Once account is banned, player can not access his/her SDO-X Global game account.

Permanent Game Account Ban refers to an indefinite suspension of the player’s account. Player will not be able to access his/her account. Permanent Account Ban may be imposed at the SDO-X Global Team Management’s discretion depending on the severity of the offence committed.

SDO-X Global Team Management's decisions are final in the game/outside the game.

Appeals may be entertained on a case-by-case basis.

In-game items and in game currencies(G-Point/ M-Point/ P-Point) will not be reinstated or refunded once removed under any circumstances.

All In-game items with expiry duration will not be refunded when the game account is temporarily suspended for investigations or banned for violating the Game Abuse Policy.

All game characters and items are the properties of SDO-X Global and CiB Net Station.



Using Cheats, Hacks, Trojan Horses, or Malicious Programs

* Player can make their appeal against the punishment which SDO-X Global Team Management has given to prove that he/she does't use any "auto" software programs, "macro" software programs or other "cheat utility" software program or applications

If you would like to report screenshot/ video regarding player using cheats or hacks, please PM or SEND it to SDO-X Global Official Fanspage. You may take a screenshot or record a video of players using cheats or hacks and SEND a report to cs@cibmall.net
SDO-X Global Team Management WILL NOT entertain any screenshot/ video that had been filter/ sensor.
SDO-X Global Team Management WILL NOT entertain any screenshot/ video that post it at forum or in any public channels.

Posting and Exploiting Cheats, Hacks, Trojan Horses, or Malicious Programs

If you would like to report information regarding cheats or hacks, please PM or SEND it to SDO-X Global Official Fanspage.
DO NOT post it on the forum or in any public channels.
You may report cheats or hacks by SENDING it to cs@cibmall.net
SDO-X Global Team Management WILL NOT entertain any report that post it at forum or in any public channels.



Abusive Chat/ Communication

If you would like to report screenshot/ video regarding player against Abusive Chat/ Communication policy, please PM or SEND it to SDO-X Global Official Fanspage.
You may take a screenshot or record a video of players against Abusive Chat/ Communication policy and SEND a report to cs@cibmall.net



Harrassment

Harassment takes many forms, and is not necessarily limited to the type of language used, but the intent.
Repeatedly targeting a specific player with harassment can lead to more severe action. The idea behind this is to prevent any player from consistently being uncomfortable in SDO-X Global Online. If you would like to report screenshot/ video regarding player against Harrassment policy, please PM or SEND it to SDO-X Global Official Fanspage. You may take a screenshot or record a video of players against Harrassment policy by SENDING it to cs@cibmall.net.



Other Offenses

If you would like to report screenshot/ video regarding player against the Abuse policy, please PM or SEND it to SDO-X Global Official Fanspage.
You may take a screenshot or record a video of players against Abuse policy and SEND a report to cs@cibmall.net